Refund Policy

Updated: August 20, 2026

At GrassFed Bali we want every order to leave you happy. This page sets out exactly how returns, refunds and replacements work for purchases made on grassfedbali.id. Please check your order as soon as it arrives. Any item that is faulty or damaged on arrival will be refunded or replaced immediately.

1. Contact Us 
Questions or requests? Message us on WhatsApp: +62 811-3960-8844‬ or email orders@grassfedbali.id. 

2. Cancellations 
Orders cancelled before they leave our warehouse receive a full refund—please get in touch as quickly as possible. Once an order is already on its way, the request is handled under the return rules below.

3. Return Window 
Most products can be returned, refunded or replaced within 30 days of delivery (including change of mind or quality concerns).  Fresh and perishable goods must be reported within 24–48 hours of delivery. Photos or the physical return of the item may be needed for confirmation.  Other non-perishables keep the full 30-day period.

4. Reasons We Accept Returns, Refunds or Replacements 
Items that arrive defective, damaged or spoiled (broken packaging, past expiry, or unfit to eat).  Wrong product, wrong quantity or goods that do not match the description. Change of mind, provided the goods are unused and still in resalable condition  Quality that falls short of reasonable expectations on delivery. 
Orders that never arrive or arrive outside the stated delivery window  

5. Items and Situations We Cannot Accept  
Damage that occurs after delivery because of poor storage or handling.  
Products that have already been partly eaten or used (unless the defect was present on arrival). Custom or personalized orders (if any exist). Orders cancelled after they have left our facility. Anything returned after the relevant time limit (30 days or 24–48 hours for perishables). We reserve the right to examine any returned goods and to refuse requests that do not meet these conditions.

6. How to Start a Return 
Message us at once on WhatsApp (+62 811-3960-8844‬) with your order number, clear photos if needed, and a short explanation. We aim to review every request within 48 hours. For defective or incorrect items we may ask you to send the product back. Return shipping is free when the problem is our fault (we arrange collection or give clear instructions). For change-of-mind returns the customer covers the cost unless we agree otherwise. Approved replacements are sent on the next available delivery slot at no extra charge. Approved refunds go back to the original payment method.

7. How Refunds Work 
Full refunds (including any delivery fees) are given for defective, incorrect or undelivered items. Change-of-mind returns may receive a partial refund or store credit after any return-shipping costs are deducted. Once approved, refunds normally appear within 5–7 business days, depending on the payment provider. Cash-on-delivery orders can often be adjusted immediately. Money is returned to the original payment method or issued as store credit.

We may revise this policy from time to time; the latest version will always appear here. Continued use of our service after any change means you accept the updated terms. The policy adheres to Indonesian consumer-protection law, while recognizing that many of our products are highly perishable.